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This Privacy Policy explains how IDML PRODUCTS LLC (“IDML”, “we”, “us”), a limited liability company registered in Delaware, USA, with its address at 16192 Coastal Highway, Lewes, DE 19958, USA, handles personal information when you use www.idmlproducts.com (the “Site”).

Information we collect

• Information you give us. When you use our contact or booking forms, we collect your name, email address, and any company, phone number, service of interest and message you choose to provide.
• Technical information. Our hosting provider processes basic technical data, such as your IP address, browser type and the pages you request, to deliver the Site securely.
• Security checks. Our forms use Cloudflare Turnstile to tell people from automated bots. Turnstile processes limited technical signals from your browser for this purpose only.

We do not use advertising or tracking cookies on this Site.

How we use your information

We use the information you send us to respond to your enquiry, arrange consultations, provide our services and keep records of our correspondence. We use technical information to operate, secure and improve the Site. We do not sell your personal information.

Legal bases

Where the UK or EU General Data Protection Regulation applies, we rely on our legitimate interests in responding to enquiries and running our business, on steps taken at your request before entering into a contract, and on compliance with legal obligations.

Sharing

We share information only with service providers who help us run the Site and our business, such as Cloudflare (hosting, security and email delivery) and our email provider, and only as needed for those purposes. We may also disclose information where required by law.

International transfers

We work with clients and partners in several countries, so your information may be processed outside your country of residence, including in the United States. Where required, we use appropriate safeguards for these transfers.

Retention

We keep enquiry emails and related records for as long as needed to respond and to maintain our business records, and then delete them.

Your rights

Depending on where you live, you may have rights to access, correct, delete or restrict the use of your personal information, to object to its use and to data portability. To make a request, email info@idmlproducts.com. You also have the right to complain to your local data protection authority.

Changes

We may update this policy from time to time. The date at the top shows when it was last changed.

Contact

IDML PRODUCTS LLC, 16192 Coastal Highway, Lewes, DE 19958, USA. Email: info@idmlproducts.com.